Your Warranty

Terms & Conditions

Unless otherwise stated at the time of purchase, all Rapid Reboot compression therapy systems and/or combination packages (”System”) are warranted by Rapid Reboot Recovery Products, LLC (“RR”), a Utah-based corporation, against manufacturing defects, malfunctions, premature product failures, and accidental damages for up to two (2) years from the date of purchase.

The System includes the Control Unit and attachment(s) (Boots, Hips, and/or Arms). The warranty extends to all attachments, units and accessories (e.g., hoses, plugs, power cords, etc) directly related to the System.

This warranty is nontransferable. RR is not liable for lost or stolen products. RR reserves the right to deny any warranty claim.

 

EXCLUSIONS

Some products qualify for a limited warranty of up to one (1) year. These include: Used, demoed, floor-model and/or refurbished Systems, including those purchased at an event. Discontinued models do not qualify for a warranty.

This warranty does not extend to the carrying case (Duffel or Travel Case), zero-gravity chairs, shirts, hats and/or other products indirectly related to the System.

Certain conditions negate a warranty claim. These include intentional tampering, failed repair by an individual other than an authorized service representative of RR, intentional or negligent damage and abuse, or damage resulting from use contrary to the Usage Guidelines and Warnings outlined in the provided manuals.

Cosmetic damage or normal wear and tear may not validate a claim. An authorized RR customer service representative reserves the right to deny a claim based on information or lack thereof provided at the time of a claim. Actions to best resolve an existing warranty claim may vary on a case-by-case basis.

RR makes no other express warranties or implied warranties, including merchantability and fitness for a particular use, except for those expressly stated above. RR is not liable or responsible for any lost or damaged product resulting from improper use, misuse, or inability to use. RR is also not liable or responsible for any injury or harm caused from misuse, abuse, or willful neglect of the Usage Guidelines and Warnings.

Some states prohibit the exclusion or limitation of incidental or consequential damages, so the above limitations or exclusions may not apply to you. This warranty gives you specific legal rights, and you may also have other rights, which vary from state to state.

Disclaimer: The Rapid Reboot recovery system is FDA cleared as a Class II medical device (K182668). However, as recovery times vary according to people’s age and existing fitness levels, Rapid Reboot warns that existing medical research into the effectiveness of intermittent, sequential pneumatic dynamic compression devices may not apply to every individual. Accordingly, Rapid Reboot can make no personal or specific promises concerning one’s performance or health while using its products.

 

WARRANTY REGISTRATION

All products and packages purchased on rapidreboot.com or at an event from an official Rapid Reboot representative are automatically registered for their respective warranties.

Customers who purchased their products on Amazon or from an authorized third-party dealer are required to register their warranty after purchase.

To register a warranty, visit rapidreboot.com and select GET STARTED> WARRANTY, or go to rapidreboot.com/warranty. Provide and submit the information requested.

 

SIZE EXCHANGES

Attachments are eligible for one (1) free size exchange up to 30 days after purchase. This exchange covers shipping, although some international exchanges may be excluded. All size exchanges are subject to approval by an authorized Rapid Reboot customer representative.

To initiate a size exchange, please contact Customer Service service@rapidreboot.com or by calling 801.899.7511

 

INITIATING A CLAIM

To initiate a warranty claim for manufacturing defects, malfunctions, premature product failures, and accidental damages, please contact Customer Service at service@rapidreboot.com or by calling 801.899.7511

Note: Information regarding the purchase, such as the name of the purchaser and the order number, may be required to initiate a valid warranty claim.

 

RETURN POLICY

Products returned within 30 days from the time of purchase are eligible for a a full refund. Return requests initiated beyond 30 days from the time of purchase are not eligible for return or refund unless otherwise determined by an authorized Rapid Reboot representative.

Lost or stolen products are not eligible for a refund.

 

LIFETIME SERVICING

Out-of-warranty products are eligible for a lifetime of servicing. Service fees depend on the issue, components and labor involved. If your product is out-of-warranty but needs servicing, please contact customer service at service@rapidreboot.com or call 801.899.7511 to receive instructions on how to proceed.

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