Frequently Asked Questions
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U.S. Shipping
We cover standard ground shipping for all U.S. orders over $75. Additional charges apply for expedited shipping. Please contact us at or call 801-899-7511 for questions and to request expedited shipping.
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Warranty Coverage
Rapid Reboot offers warranties on several products to protect you from manufacturing defects, malfunctions, and premature product failures:
- REGEN, GENESIS, and CLASSIC Control Units: 2 years
- Boots, Hips, and Arms Attachments: 1 year
- REPLAY Massage Gun: 1 year
- RECHARGE Battery Pack: 1 year
- REVAMP Hot/Cold Sleeves: 30-Day Money-Back Guarantee
- Duffel Bags, Backpacks, or Travel Cases: 30-Day Money-Back Guarantee
- Zero-Gravity Chairs: 30-Day Money-Back Guarantee
- Unit Caddies: 30-Day Money-Back Guarantee
- Apparel: 30-Day Money-Back Guarantee
Please contact customer service at or 801-899-7511 for questions about the life of the warranty on these products.
Warranty Claims
To initiate a warranty claim, reach out to our customer service team at or 801-899-7511.
Claims will be handled on a case-by-case basis.
If you’re outside your warranty, contact us anyway! Your product may be serviceable for a small fee.
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Return Window
Rapid Reboot has a 30-day, money-back guarantee return policy. If you need to make a return, we’ll refund the full amount and cover the shipping.
Attachment Exchanges
Attachment too big or too small? Contact us within 30 days of receiving your products and we’ll make sure your attachment fits just right with a complimentary size swap.
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Attachments
Reference the sizing chart below to decide which size attachments will fit you best. If you are on the upper edge of a size range or right in between size ranges, we recommend sizing up to guarantee coverage.
Still have questions? Reach out to customer service at or 801-899-7511 and someone will be happy to advise you on sizing.
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What is Rapid Reboot?
Rapid Reboot offers award-winning, FDA-cleared compression technology that speeds up recovery, boosts circulation, relieves soreness, and improves lymphatic function. Our battery-powered control units are compatible with attachments including legs, hips, and arms.
Athletes and medical patients alike see quicker recovery after routine use of Rapid Reboot’s dynamic compression devices. Take your recovery to the next level with the REVOLUTION line accessory products.
Who is Rapid Reboot for?
Whether you’re an Olympian or an everyday athlete, maximize your training days with quicker recovery.
The REGEN is designed especially for the pro athlete. With custom settings, Rapid Deflate, saved recovery programs, and app compatibility, the REGEN offers complete control and customization. Unlimited saved recovery programs make the REGEN ideal for physical therapists and gym owners with clients using personalized settings on every visit.
See how the REGEN stacks up against Normatec Elite >
What makes Rapid Reboot different?
Our award-winning technology coupled with unbeatable customer service gives you peace of mind with your recovery.
Rapid Reboot offers quality dynamic compression technology that gives you more for your money – more sizing options for the optimal fit, more pressure settings to fit your preference, more cycles for enhanced efficiency, a seamless interior for a more even dispersion of pressure and greater comfort, and more ease-of-mind with our warranty.
Still not convinced? Take advantage of our 30-day money back guarantee, so you can be confident you’re getting the best on the market.
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Contraindications?
If you’re interested in using Rapid Reboot for a medical condition, please visit with your doctor about the benefits of intermittent pneumatic compression.
While Rapid Reboot is safe to use for a variety of applications, please consult your doctor before using Rapid Reboot if you know or suspect you may have the following: deep vein thrombosis, pulmonary embolism (blood clot) or edema, thrombophlebitis, inflammation of the skin (e.g., erysipelas, cellulitis), ischemic vascular disease, severe peripheral neuropathy, or related issues and complications.
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Order Status
Ordered on our website or through a rep? Contact us at or 801-899-7511 to check on the status of your order. For questions about an order placed through Amazon, check with Amazon directly for shipping and status updates.
Questions on how to use your system? Visit our YouTube channel here.